Privacy Policy

1. Purpose of Processing Personal Information

AskGangnam (hereinafter "Company") processes personal information for the following purposes:

• Member registration and management
• Service provision and operation
• Customer inquiry response
• Service improvement and new service development

2. Personal Information Items Collected

The Company collects the following personal information for membership registration and service use:

• Required: Email address, password, username (nickname)
• Optional: Profile picture, bio
• Automatically collected: IP address, cookies, access logs, service usage records

3. Retention and Use Period of Personal Information

In principle, the Company destroys personal information without delay after the purpose of collection and use has been achieved. However, if preservation is required by relevant laws, the Company retains member information for the period specified by law as follows:

• Records of contracts or subscription withdrawal: 5 years
• Records of payment and supply of goods: 5 years
• Records of consumer complaints or dispute resolution: 3 years
• Website visit records: 3 months

4. Provision of Personal Information to Third Parties

In principle, the Company does not provide users' personal information to external parties. However, the following cases are exceptions:

• When the user has given prior consent
• When required by law or when requested by investigative agencies according to the procedures and methods prescribed by law for investigation purposes

5. Destruction of Personal Information

The Company destroys personal information without delay when it is no longer needed due to expiration of the retention period or achievement of the processing purpose.

• Electronic file format: Permanently deleted in a manner that prevents recovery and reproduction
• Paper documents: Shredded or incinerated

6. User Rights

Users may exercise the following rights at any time:

• Request to view personal information
• Request for correction if there are errors
• Request for deletion
• Request to suspend processing

These rights can be exercised through the settings page or customer service.

7. Personal Information Protection Officer

The Company designates a Personal Information Protection Officer as follows to be responsible for overall personal information processing and to handle complaints and remedies related to personal information processing:

• Personal Information Protection Officer: Operations Team
• Email: privacy@askgangnam.com

8. Use of Cookies

The Company uses 'cookies' that store and retrieve usage information to provide personalized services to users. Users can allow all cookies, go through verification each time a cookie is saved, or refuse to save all cookies by setting browser options.

9. Changes to Privacy Policy

If there are additions, deletions, or modifications to this privacy policy due to changes in laws, policies, or security technology, we will notify you through announcements at least 7 days before the implementation of the changes.